At the University of Nebraska, teaching should feel supported, seamless, and empowered by the tools you use every day. Canvas is central to that experience—and Information Technology Services is here to ensure it works for you. Our team provides reliable, thoughtful support and resources designed to strengthen your teaching, streamline your course management, and enhance the learning environment for your students.
Faculty Support
Virtual Zoom Support (Weekdays, 9:00 AM - 4:00 PM)
ITS provides technical support for Canvas, including assistance with course copying or merging, locating missing courses, managing user access, and troubleshooting Canvas tools.
Live virtual Zoom support is available weekdays from 9:00 AM to 4:00 PM, hosted by University of Nebraska ITS staff.
To join the virtual Zoom support room, follow the steps below:
- Log in to Canvas
- In the left side global navigation menu, click on Help
- Click on Canvas Drop In Support
Request NU Canvas Team Support
If you prefer to request technical Canvas support by email, our ITS Learning Management System (LMS) team is here to help at its-lmsteam@nebraska.edu.
To submit a Canvas request and track its progress in the NU Support Client Portal, click the button below.
24/7 After Hours Canvas Support
24/7 after hours support is available through Instructure. If they’re unable to resolve your issue, an escalated ticket will be created for the NU Canvas team and addressed the next business day.
Use the following steps to connect with Instructure Support:
- Log in to Canvas
- In the left side global navigation menu, click on Help
- Click on Chat with Canvas Support (Faculty)
Campus Workshops
Faculty who prefer guided learning can participate in the Canvas trainings and workshops offered at UNK, UNL, and UNO. These sessions provide practical support, help you explore new features, and strengthen your teaching with real-time assistance.
ITS is here to support you as you learn and explore—click the button below to view the available trainings and workshops.