ITS is committed to providing reliable, accessible resources to support you throughout your transition to Teams Phone. Whether you are preparing for migration or already use the new service, the materials below are designed to help you find answers and stay informed.
Resources
Teams Phone Project Knowledge Base
The NU ITS project team has developed a dedicated Teams Phone Project Knowledge Base to provide detailed information, step-by-step guidance, and answers to common questions.
You can access the Knowledge Base by clicking on the button below and logging in with your TrueYou credentials. Content will continue to be updated as the project progresses, so check back regularly for the latest information and resources.
Services During Migrations
During the transition period, both phone systems will be in use. To ensure you are accessing the right information for the system you are currently using, explore the resources below:
- Departments that have not yet migrated should continue using VoIP service pages and request forms to make changes or updates to phone services.
- Departments that have completed migration should begin using the new Teams Phone services pages for requests and updates.
Following this guidance will help ensure your requests are directed to the appropriate team and processed without additional delay.