Call Our Service Center
888-215-4321 (Toll Free)
M-F 8 a.m. – 5 p.m. CST
- News Release #1 - Breach announcement, May 25, 2012
- News Release #2 - Notification regarding parent and employee data, May 27, 2012
- News Release #3 - Individual identified in breach, May 30, 2012
- News Release #4 - Call Center opened, June 1, 2012
- Presentation to Board of Regents, June 8, 2012
- Letter to Bank Account Holders
- Letter to NU employees
- Letter to current NU students
- Letter to Applicants
- Letter to Parents
We are writing to let you know of a security breach that may affect your personal information.
On Wednesday night, May 23, an unauthorized individual gained access to the University of Nebraska’s student information system. The system contains Social Security numbers, date of birth and addresses for current and past students, and also for students who applied to the University of Nebraska but did not enroll.
If your son or daughter applied for admission to the University of Nebraska within the last three years, their personal information is in our system. If your son or daughter applied for federal financial aid (FAFSA) and were required to include parent data, or if you applied for a PLUS loan, your personal and financial information is also included in the system. No credit card information is stored in the system. A small number of individuals also had bank account information associated with their account; those individuals have already been notified.
We are working with authorities and an outside security firm to help analyze the level of risk of personal information being misappropriated and to make recommendations for any additional safeguards that are needed. Authorities have identified a student who they believe was responsible for this incident. Police have seized computers and related equipment and that equipment is undergoing analysis by law enforcement authorities.
What you can do now
1. We recommend that you contact one of the three primary credit reporting agencies to place a free Initial Security Alert (90-day) to your credit report. This can be done online or via phone and will alert you to any attempt to establish or extend credit in your name. The three companies are TransUnion (“Initial Fraud Alert”) (800) 680-7289, Experian (“Initial Security Alert”) (888) 397-3742 or Equifax (“Initial 90-day Fraud Alert”) (800) 525-6285. You need only register with one agency and the others will be alerted.
2. Follow updates on the situation and access additional resources, including a video on using fraud alerts, at our website: http://nebraska.edu/security. In addition, you can submit questions and comments regarding this incident at the website. We will monitor these comments and respond to all questions submitted as quickly as possible.
3. A telephone service center has been opened to respond to questions and concerns from those whose personal information may be vulnerable. You may call the center from 8 a.m. – 5 p.m. CST Monday through Saturday at 888-215-4321.
We appreciate your patience as we work through this difficult situation.